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Shaw Industries Inc Sales Admin Support - REMOTE (Part-time) in Austin, Texas

Job Title

Sales Admin Support - REMOTE (Part-time)

Position Overview

Joint team member of Regional Commercial Sales & Commercial Customer Service providing superior customer contact and administrative support for the Regional sales team.


  • Serve as the point of contact for key local market customers and sales team for problem resolution, order processing, maintenance information, claims initiation, providing timely and effective communication for superior customer management and support.

  • Manage all inquiries for key local market customers acting as a liaison for other internal departments.

  • Serve as interim TM in vacant territories by following up on projects, providing pricing and necessary information to secure orders and future business.

  • Follow up on Proforma Invoices, payments from customers required to release critical orders, and coordinate with customers and distribution to facilitate shipment in a timely manner.

  • Create new projects, Contacts, Accounts in SFDC.

  • Send formal and Informal Quotes (email) on projects to Customers through SFDC.

  • Order and follow up on key sample requests required for strategic sales appointments.

  • Follow up on all Orders scheduled to ship to meet a critical project timeline.

  • Distribute PDF documents to customers for product specifications, price lists, installation data, care & maintenance, warranty, etc.

  • Enter and track all Mock up requests and then coordinate follow up timelines

  • Respond to customer requests via email supporting the sales team

  • Positively interface with related departments and groups.

  • Investigate and assist with the solving of Process Improvement suggestions.


Manage Work

Communicate Effectively

Build Customer Satisfaction

Adapt and Change



  • High school diploma or GED required. Associate Degree or higher preferred.

  • Experience: One year minimum working in an office or administrative role.

  • Experience: Three years in a service environment.

  • Strong verbal and written communication skills using phone, video calling, text, fax, email and voicemail.

  • Ability to use different computer systems proficiently.

  • Self-motivated and possess excellent organizational skills.

  • Independent worker; requiring minimal supervision.

  • Self-motivated and possess excellent time management and organizational skills.

  • Approach responsibilities with a positive and professional attitude

  • Ability to work overtime or weekends as required by business needs.


  • Previous sales experience preferred


    Part-time - Remote up to 30 hours weekly

    Monday - Thursday 10:00-6:30 EST

Work Shift

8 hour, day shift

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit .

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