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Shaw Industries Inc Senior Salesforce.com Administrator - Hybrid in Birmingham, Alabama

Job Title

Senior Salesforce.com Administrator - Hybrid

Position Overview

Seeking a proactive individual to continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing product road map. Salesforce user experience is important, therefore the Senior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The candidate will be liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

The schedule for this role will be a hybrid schedule with the opportunity to work from home and come into the office when needed. Ideally, candidates will live within a drivable distance of our corporate office in Dalton, Ga. and travel in at least once a month.

Primary Responsibilities:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

  • Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

  • Sandbox environment management

  • DevOps/release management experience

  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

  • Identify unused or underutilized platform features

  • Create a platform roadmap and define priorities, liaising with stakeholders

  • Own the communication of any platform changes to end users and stakeholders

  • Data management to improve Salesforce data quality, implementing rules and automation as needed

  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

  • User support tickets

  • Monitor and improve user adoption

  • Technical documentation

Position Requirements:

  • Certified Salesforce Administrator

  • Strong Salesforce product knowledge and at least 5+ years’ of Salesforce Administration hands-on experience with Sales Cloud and Service Cloud

  • A proactive attitude to platform enhancements

  • Designing scalable, best practice solutions

  • Excellent relationship-building skills

  • Ability to liaise with stakeholders at all levels

  • Translating requirements into technical solutions

  • Experience in change management and governance

  • Training end users and key stakeholders

  • Technical documentation

  • Available and responsive to questions

  • Experience implementing Salesforce configuration changes

  • DevOps/release management experience

Required Competencies:

  • Deliver Compelling Communication

  • Influence Others

  • Initiate Action

  • Innovate

  • Learn Continuously

  • Build Trusting Relationships

  • Build Customer Satisfaction

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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