Shaw Floors Jobs

Job Title

Turf Project Coordinator - Specialty Markets - Remote

Position Overview

Project Coordinators manage numerous multi-million dollar projects inclusive of any of Shaw’s Turf brands. Project Coordinators are expected to manage all turf projects and call center-based orders that are either custom styles or running line products from inception to beyond delivery. These orders are made up of custom products and/or running line products and are managed from the product specifications to the installation ensuring complete customer satisfaction.

Responsibilities:

• Acquire and maintain full knowledge of all Shaw Turf procedures including Watershed, Shaw Grass, Southwest Greens, and Shaw Sports Turf

• Assume full ownership of all aspects of the Shaw Turf custom or running line orders and/or interactions based on assigned responsibilities from order request through timely delivery and customer satisfaction

• Build and retain positive business relationships with both internal and external customers while completing projects on time

• Serve as a single point of contact for assigned areas of responsibility for customers and pertinent supply chain Shaw associates

• Act as a liaison between Customer Service, Sales, Logistics, Sourcing, Production Planning and Manufacturing

• Engage and leverage business partners to strategically make decisions that are in the best interest of the company and the customer

• Maintain a high level of workflow and keen multitasking skills to persevere through all channels necessary to retain customer satisfaction during projects.

• Collaborate and maintain open communication with team members to ensure continuous improvement of orders during short and long term absences

• Emulate Shaw’s core values of Honesty, Integrity and Passion at all times.

Competencies:

• Manage Work

• Build Customer Satisfaction

• Initiate Action

• Adapt and Change

Requirements:

• High School Diploma/GED required

• Associates Degree or higher preferred

• Two years of experience in a service environment; three years preferred

• Knowledge of Spreadsheet,, Google Sheets / Documents

• Must have a strong work ethic and sound work habits

• Ability to work with internal/external customers in a professional manner

• Must communicate in a professional manner both verbally and electronically

• Ability to work overtime or weekends as required by business needs.

• Ability to learn, train and work remotely.

• Knowledge of Shaw Online Live Order Entry and Order Modification (preferred)

• SmartSheets (preferred)

• Glink/Vista (preferred)

Hours 8:00am - 5:00pm

Remote Worker Requirements:It will be the responsibility of the At Home Agent to provide a:Associates must be able to provide Reliable High-Speed Internet Connection in wall/router (not wireless) to access Shaw Systems while working from home. Minimum Speed 10mbps/Download; 3mbps/Upload without data limits or restrictions.Associates should have a defined workspace to conduct business with office furniture that meets ergonomic needs. Workspace should be located in an area away from sounds that compromise the customer experience to allow for a professional atmosphere.Customer Service Associates are expected to be available to work during times of inclement weather and emergencies, be open to mandatory overtime, and schedule changes.

Work Shift

8 hour, day shift

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com.

If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com