Shaw Floors Jobs

Job Title

Business Solutions Manager - Patcraft

Position Overview

This position is responsible for driving research, requirements gathering, business testing, user training, and communication of solutions that advance the sales process. Specializing in Marketing and Sales, this role will optimize marketing and sales processes, enhance customer engagement, and influence revenue growth. A core focus is to collaborate with marketing, sales, and cross-functional teams to identify opportunities, implement strategic initiatives, and improve performance.

Additionally, this role must establish and maintain strong relationships within various organizations throughout Shaw (Commercial Training, IT, Financial Services, Sales, etc.). Leading change, communicating effectively, and managing projects are essential to being successful.

Nature and Scope of Responsibilities:

• Embedded Partnership: Sales and marketing for Patcraft.

• Marketing and Sales Analysis: Conduct in-depth analysis of marketing and sales data to identify trends, opportunities, and areas for improvement. Utilize insights to develop solutions to enhance customer acquisition, retention, and conversion rates.

• Customer Journey Mapping: Analyze the customer journey from awareness to purchase and beyond. Identify pain points and opportunities to improve the overall customer experience and drive revenue growth. Leverage Challenger sales principles in conjunction with SPPM.

• Sales Enablement: Develop and implement sales enablement strategies and tools to equip sales teams with resources and knowledge to engage prospects and close projects.

• Campaign Optimization: Monitor and analyze the performance of marketing campaigns (promotions) across various channels. Identify opportunities to optimize campaign targeting & messaging.

• Customer Segmentation & Personalization: Develop customer segmentation strategies based on broad economic data.

• Sales Forecasting and Pipeline Management: Develop methodologies for accurate sales forecasting and effective pipeline management. Implement processes and tools to track sales performance, identify bottlenecks, and optimize the sales pipeline.

• Competitive Analysis: Conduct competitive analysis to identify market trends, benchmark performance, and uncover opportunities for differentiation. Pursue strategies to capitalize on strengths and mitigate weaknesses relative to competitors.

Additional responsibilities:

• Define, implement, and sustain Commercial Sales Infrastructure solutions.

• Requiring partnership with Commercial Sales, IT, and marketing to identify and implement enhancements to the associate & customer experience. Vendor relations are critical in this role.

• Lead and direct dynamic teams to support applications listed above.

• Pursue and obtain requirements via extensive interview and understanding of need, test, and implement process improvements.

• Define and advance project charters, to include outlining phases, milestones, and implementation of training timelines, as well as, holding team members accountable to meet defined target dates.

• Proactively inform project status updates to appropriate level of management (project teams, S&I, RVP’s, DVP's, Sr. Leadership).

• Ensure day-to-day business applications are supported with ownership, issue assessment, and system administration responsibilities.

• Build and oversee distribution of material to ensure adoption and sustainment of application.

• Functional System Administrator, direct functional system configuration and system governance.

Requirements

• Strong organizational and time management skills as evidenced by specific project leadership

• Ability to create written and deliver verbal compelling communication

• Travel to regions as needed, Vendor Conferences, etc.

• Be a student of the business and provide insights proactively to S&I

Performance Expectations:

• Close proximity, 3 days per week

• Proactive partnering and extensive professional relationship development

• Full understanding of what team values

• Provide proactive value

Preferred

• Commercial solutions & order management knowledge: Shaw now, etc.

• Change Management experience

• High level knowledge of CRM & BI solutions

  Leadership Competencies

• Demonstrate Strategic Influence

• Make Effective Decisions

• Lead Change

• Drive Results

• Build Trusting Relationships

• Demonstrate Inclusive Leadership

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com .

If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com