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Shaw Industries Inc Claims Manager Trainee in Dalton, Georgia

Job Title

Claims Manager Trainee

Position Overview

Position Objective: To develop the skills and decision making capacities necessary to manage the claims process for a claims manager’s area and to be able to ensure cost effective and timely resolution of customer claims within established authority level. The Claims Manager Trainee must develop the knowledge and skills needed to advance to a Claims Manager I position within a designated time frame. In all actions and communications, the Claim Manager Trainee must demonstrate impeccable ethical standards.

Essential Duties:

Complete the training and development necessary to manage and conduct the investigation, research, negotiation, communication, and resolution activities for claims within assigned authority level. On-the-job training requiring continuous discretionary judgment and decision making has company profit/loss impact.

Develop the knowledge to ensure that all claims within assigned area are coded to reflect the proper claims type for disposition, reporting and root cause and analysis.Develop and maintain a high level of professional business communication (both verbal and written) to internal Shaw customers/departments and customers (both dealer and end user) during the investigation and decision process. The trainee may have to communicate information to internal and external customers that may be viewed as unfavorable, thus the information should be delivered with professional tact and empathy. Our goal is to maintain our customer’s loyalty in our products and services.Develop and demonstrate a level of sound business judgment during the investigation, the disposition and the pre/post communication of the claims decision.

Develop the ability to assess each claim individually, with consideration of the dealer/end user’s concern, warranty coverage and all other pertinent business factors that are at stake. Develop negotiation skills to negotiate claims and provide resolutions that satisfy our dealers/end users while creating the most favorable financial impact to our company.

Develop an understanding of the proper selection, assignment, requirements, and performance of 3rd party independent inspectors, installers, or other service providers that we utilize in the course of claims investigation and resolution.

Become proficient in the initiation of claims, return authorizations, credit memos, and all other information process, documentation, and maintain the claim file/record, in compliance with claims procedures and corporate records retention policies.

Develop and maintain in-depth knowledge of claims experience for dealers within assigned jurisdiction. The trainee must develop and understanding of customers with high claims rates through consistent business analysis. Report specific trends and/or customer abuse of the claims process to internal Shaw departments. Must also participate with internal Shaw departments in developing strategic action plant to address high claims rates.

Develop the ability to direct activity and follow up that moves the claim resolution process along with an optimal level of velocity without sacrificing thoroughness in the investigation and assessment.

Be willing to travel for claims assessment, training, and to testify if deposed in reference to a claim.

Participate in special projects, committees, and provide claims handling assistance and support for teammates, as required.

Develop basic knowledge of credit, accounts payable, and accounts receivable policies and procedures.

Develop and maintain knowledge of claims policies and procedures with expertise in product specification and construction, warranty information, manufacturing processes, installation techniques/requirements, maintenance, and repair.

Competencies: Collaborate, Solve problems, Build customer satisfaction

Knowledge, Skills and Abilities:

Bachelor Degree or two years industry related experience.Must be able to effectively analyze job-related information.Must effectively demonstrate problem solving, negotiation and organization skills.

Must be self motivated and detail oriented.

Must be able to manage multiple tasks simultaneously (work queues, etc.) within compressed timeframes.

Work Shift

8 hour, day shift

Our Nation’s veterans bring an extraordinary array of skills and training to any position. Shaw actively works to understand how these skills can translate to our job categories.Shaw will consider an applicant’s military service and work experience when determining whether a candidate meets the requirements of a posted job. Shaw values Diversity & Inclusion. We are an Affirmative Action and Equal Opportunity Employer, Veterans & Disabled.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit

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