Shaw Industries Inc Divisional Corp Quality Mgr - International in Dalton, Georgia
Divisional Corp Quality Mgr - International
Ensure commercial division quality assurance management with responsibilities to assess, control, and mitigate company risk related to customer satisfaction including but not limited to regulatory compliance, and quality of product and service issues. The scope of these responsibilities applies to both internally manufactured products as well as externally procured products. The key focus for this position will be all products in the commercial division including but not limited to carpet tile, broadloom, resilient, and sundries.
Essential Duties: (Considering job knowledge, job environment, effort, manipulative skill, judgment, safety knowledge, and responsibility)
Control, minimize, and mitigate company risk related to customer satisfaction in our International business, with responsibilities including the following:
Manage quality assurance responsibilities for commercial products released into and in development for the international market
Be a strategic partner in the international new product release process by coordinating quality-related product development activities for all products:
Existing product/process changes
New product/process introductions
Conformance to product certification/compliance requirements
Vendor communications and relations
International battery testing to applicable testing standards for all product categories
Maintain the integrity of the data within the database that stores international product testing data
Identify and implement more efficient and secure means of housing international testing data
Work with key contributors to make sure appropriate commercial documentation (warranties, installation instructions, etc.) are appropriate for the intended market and are in place prior to product launch
Own quality system functionality for the control of internationally marketed or produced products
Manage the international certifications process and their requirements to assist sales, marketing, and category management in ensuring conformance to those requirements
Own and manage the process for international product testing at the Shaw Central Lab as well as domestic and international outside testing labs
Serve as the Divisional Quality Manager for new international manufacturing plants providing support for Quality Management System implementation and guidance on quality-related activities
Ensure that proper standards exist to provide the necessary input for the production of products meeting international customer requirements.
Partner with Financial Services to troubleshoot and resolve commercial claims and recommend appropriate follow-up actions Review finished product and finished product standards whenever required Partner with Quality Assurance to ensure correct data gathering and vendor chargebacks Manage the Quarterly Executive Audit Process for sourced resilient and internationally-produced carpet Partner with Corporate Sourcing in the vendor approval process for all International procured products to include ownership of the qualification process for vendor quality Interface with international testing laboratories to ensure changes to standards are understood by internal stakeholders and documented in our systems Perform other duties as assigned
Engage and leverage the Performance Experience (PX) journey.
Regularly report out to Divisional leadership both formally and informally.
Lead and support Diversity and Inclusion of thought both in the work team and at the plant level.
Some travel required, potentially international travel
Demonstrate Inclusive Leadership
Build Trusting Relationships
Demonstrate Customer Satisfaction and Orientation
Make Effective Decisions
Deliver Compelling Communications
Education and Experience Requirements:
4-year bachelor's degree and 5 years of flooring manufacturing management experience
Certified or to become certified as an SMS Lead Auditor
Certified LSS Black Belt preferred
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.