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Shaw Industries Inc Integrated Customer Care Business Intelligence Analyst - REMOTE in Dalton, Georgia

Job Title

Integrated Customer Care Business Intelligence Analyst - REMOTE

Position Overview

This position will partner closely with business users across ICC to develop analytical solutions to empower data-driven decisions. This role will serve as the subject matter expert on data analytics for ICC.

Responsibilities :

  • Build and maintain strong relationships across the ICC, B usiness S olutions G roup (BSG ) , and I nformation T echnology (IT).

  • Supports existing B usiness I nsights (BI) reports and automated reporting schedules daily .

  • Scope will focus on daily data and analytical needs for ICC .

  • Develop, test, implement, and modify advanced reports, discovery, analytical and dashboard solutions based on documented business requirements and expectations.

  • Create complex SQL scripts to perform data extractions for reporting and analytical solution development.

  • P repare structured or unstructured data for analysis.

  • Understand and translate complex business needs into requirements.

  • Assess business requirements against capabilities in the business intelligence environment, including availability and quality of data/ or functionality of analytics or visualization software .

  • Supports technical needs on process improvement projects .

  • Plans and conducts on-going user training classes while helping the business leverage the full functionality of each solution as needed in a one-on-one setting.

  • Performs basic project management tasks and takes the initiative to conduct necessary meetings to document requirements and business value tied to the request. Estimates effort for completing requests.

  • Communicate effectively and understand the audience and the level of detail required to solve problems, explain concepts, and propose change.

  • Ability to learn new technical skills and adapt in a dynamic working environment.


  • Deliver Compelling Communication

  • Build T rusting R elationships

  • Demonstrate Customer Orientation

  • Drive Results

  • Innovate


  • 4 year degree with some work experience in designing reporting/system solutions OR High School Diploma/GED and 3+ years of work experience writing SQL and developing reports .

  • 2+ years of data engineering experience in a role involving data extraction, analysis, and statistical modeling .

  • Experience in time series modeling .

  • Expert at delivering solutions utilizing analytics tools/ languages such as SQL, Tableau, R, Python, or Splunk .

  • Fully Remote position with an estimated 5% travel to customer locations, conferences and/or corporate locations.


  • Experience with Tableau

  • Experience with Shaw Planning, Sourcing, Logistics, Distribution, and Customer service data .

  • Knowledge of Shaw’s data warehouse .

  • Knowledge of Shaw Customer Service processes .

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit .

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