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Shaw Industries Inc IT Analyst in Dalton, Georgia

Job Title

IT Analyst

Position Overview

Position Summary

This position is in Shaw’s User Experience Organization, specifically on the ServiceNow Platform Team The person holding this position is responsible for analyzing business requirements, procedures, and problems to improve and automate our processes in ServiceNow and other connected systems, and providing an excellent user experience. They are directly responsible for forming and maintaining professional relationships with their business partners as well as their teammates across Information Technology. They will participate in the development and support of business applications that enable Shaw's business units to conduct their operations in the most efficient and low-cost method. The supported systems are crucial to the business areas in their efforts to provide Shaw's customers with the best possible service and help enable Shaw's management in making their operations as efficient and profitable as possible.

The position will be at Shaw’s corporate headquarters located in Dalton, GA but is eligible for full-time remote working or a hybrid work schedule.


  • Provide support to customers by working with other IT Groups, vendors, and other business partners to ensure that correct functionality is applied to ServiceNow applications.

  • Be an advocate for the business, while interacting with other IT groups to determine appropriate system-related solutions to business problems.

  • Analyze, research, and troubleshoot technical system problems, as well as, learn new system capabilities that are delivered or custom solutions that can be developed.

  • Responsible for writing system specifications, developing test scripts and conducting test activities, coordinating and testing ServiceNow updates/fixes

  • Writing queries/reports, compiling data from multiple sources to provide information

  • Develop strong relationships with business partners and teammates

  • Review systems and processes with the goal of reducing operation time, making modifications, and improving overall efficiency

  • Follows standards, implementation procedures and troubleshooting processes

  • Work successfully in time sensitive situations

  • Contribute ideas on how to improve automation services

  • Stays current with new and evolving processes via formal training and self-directed education

  • Diagnose problems and provide solutions and alternatives.

  • Work independently with varying and multiple high priorities.

  • Occasional travel to Georgia might be required.

Position Qualifications

  • Bachelor’s degree in business administration, computer science, or a closely related field, or High School Diploma and comparable experience

  • Proficiency in Microsoft Office Suite

  • An understanding of relational database systems and knowledge of SQL

  • Good customer service skills: in-person, phone, and email

  • Ability to work effectively in teams; collaboration skills, provide and accept feedback

  • Good writing and documentation skills

  • Able to present information to teams of different sizes

  • Strong analytical and decision-making skills

Preferred Qualifications

  • Two years working with ServiceNow

  • Previous experience in ServiceNow implementations and upgrades as a core team member or project management is a plus

  • Working knowledge of ServiceNow processes and functions

  • Position may be offered as an Associate Analyst or Analyst depending on selected candidate qualifications and experience.

Required Leadership Competencies

  • Initiate Action

  • Demonstrate Good Judgment

  • Innovate

  • Build Customer Relationships

  • Learn Continuously

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit .

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