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Shaw Industries Inc Leave Administrator in Dalton, Georgia

Job Title

Leave Administrator

Position Overview

Provide excellent, concierge-style customer service as a leave administrator . Answer i3 calls, email, and chats for all associates, internal and external business partners and/or family member inquires related to FMLA, Military, Workers’ Compensation, Accommodations, and Shaw Leave of absences. Provide a high average of first call resolution of issues and have discretion related to associates ’ confidential and sensitive personal/family health information. Manage leave administration processes within WorkDay , Kronos , and WorkForce for leave resolutions. Manage leave eligibility within guidelines of Federal, State and Local laws. Assist in maintaining and updating various communications to business partners for resolution. Perform as a good listener, problem-solver, commu nicator, and associate advocate offering empathy in every interaction.

Primary Responsibilities:

  • Manage high volume lea ve of absence s , from the initial report to return to work or leave resolution , in compliance with all federal and state laws and established Shaw policies.

  • Obtain and analyze medical information to determine eligibility and availability of leave time for each associate requesting leave.

  • Manage , facilitate and communicate disability plans, leave policies, including FMLA notification, request, eligibility, and certification processing.

  • Research and respond to associates, management and Human Resources regarding basic leave of absence topics falling within the parameters of leave polici es, procedures and regulations in a accurate and timely manner.

  • Provide customer service to associates on leave by anticipating their needs and answering questions timely and accurately

  • Provide timely notices including to local HR Office s and the associates regarding return to work or leave exhaustion.

  • Manage leave of absence daily in WorkDay to ensure accurate benefits billing and payroll processing.

  • Daily manage ment of Kronos /Workforce to ensure accurate time and attendance coding and corrections.

  • Calculate and track leave usage and exhaustion for associates on FMLA or Medical Leave, as well as track short-term disability benefit periods and facilitating long-term disability claim s for eligible associates.

  • Partner with facility management pertaining to accommodations, workers’ compensation, and personal leave of absences.

  • Assist Human Resource offices with time and attendance pertaining to non-traditional leaves.

  • Monitor leave expirations, the return to work process, and amendments to approved leaves in a timely manner.

  • Monitor process efficiency, reporting and error resolution as needed.

  • Research and respond to information request and appeals in a timely manner.

  • Participate in software testing

  • Develop problem solving skills by demonstrating analytical and logical thinking, by making fair and objective leave decisions.

  • Protects the Company against liabilities by following established guidelines and regulations.

  • May perform other duties as assigned.


  • Effectively manage work through prioritizing and managing time and resources

  • Communicate effectively by conveying clear information and listening to others

  • Solve problems by gathering, analyzing, and interpreting information and data

  • Practice continuous improvement of existing conditions and processes through ideas and opportunities and implementing solutions

  • Successfully adapt and change by collaborating with others to make changes successful

  • Demonstrate inclusive leadership by leveraging capabilities and insights of individuals with diverse backgrounds ​

​Position Requirements:

  • High school Diploma/GED

  • Customer service/decision making experience


  • Experience with general leave regulations and policies

  • Human Resource background

  • Bilingual in English and Spanish

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit .

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