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Shaw Industries Inc Operations Manager - Home Centers in Dalton, Georgia

Job Title

Operations Manager - Home Centers

Position Overview

We are looking to hire a self-motivated individual with keen attention to detail to join Shaw’s National Accounts team. This is an excellent position for individuals who have an aptitude for analytical thinking and innovative problem solving and a passion for creating business analytics and data analysis solutionsfor solving business problems. An enthusiasm for developing and implementing guidelines and processes for customers in a rapidly changing environment will be key to success.

This Dalton, GA based position will lead a team of strategic account sales specialists to service our customers and find new ways to support and train our internal and external sellers. This role is ideal for someone who likes to work with cross-functional teams in a fast-paced and dynamic environmentrequiring one to prioritize and manage concurrent initiatives.


  • Prioritize and develop operational guidelines based on the strategic direction of the business through aligning the team with key stakeholders to ensure desired business outcomes

  • Expert knowledge of internal operations including but not limited to, order fulfillment, EDI processing, sales and marketing procedures, and sample manufacturing

  • Working knowledge of continuously changing customer requirements

  • Ensure compliance with company and customer requirements relating to legal agreements, claims management, order fulfillment processes, customer product packaging requirements, product specification data and digital assets, and EDI / B2B transaction processing

  • Review initial feasibility and potential roadblocks/challenges with all new customer buying agreements

  • Identify and develop solutions for compliance and order fulfillment issues

  • Create, implement, and maintain analytical systems and tools (dashboards, reports, and visualizations, etc.) to allow business users to make better data driven decisions

  • Continuously evaluate the success of analytic initiatives and solutions provided

  • Perform project management tasks and take initiative to conduct necessary meetings with stakeholders to document requirements and business value tied to the request. Estimate effort for completing requests and provide timely updates

  • Provide strategic direction to internal teams regarding technology requirements for maintaining and growing the customers in the e-commerce channel

  • Manage new customer/product set up process for order fulfillment

  • Proven ability to deal professionally and confidently while building collaborative relationships with our customers, and internal/external stakeholders, at various levels in the organization

  • Must have the ability to understand customers' situations, perceptions, and expectations or be customer-centric

  • Train and mentor business users on various analytics tools and solutions developed

  • Participate and contribute to the improvement of enterprise data analytics

  • Travel may be required for facility support and conference attendance.

Required Competencies

  • Create Strategic Plan

  • Drive Innovation

  • Coach and Develop Others

  • Demonstrate Customer Orientation


  • Bachelor's Degree required (Preferred in Supply Chain, Business, Computer Science, Mathematics, Statistics, Data Science, Data Analytics) or High School Diploma/GED and 2+ years relevant business experience

  • Strong analytical acumen, ability to think critically at tactical and strategic levels

  • Demonstrate strong project management skills that balance competing priorities, complex situations, and tight deadlines

  • Extensive experience using Business Intelligence tools such as Business Objects and SQL query tools

  • Strong sense of urgency and takes an active role in decision making and problem solving

  • Demonstrate strong business acumen to engage with multiple business areas and present to business leadership

  • Lead, coach and develop 3 direct reports

  • Proven ability to work across business units to drive results

  • Ability to communicate with complex information in a simple and clear manner

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit .

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