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Shaw Industries Inc Senior User Experience and Interactive Design Manager in Dalton, Georgia

Job Title

Senior User Experience and Interactive Design Manager

Position Overview

We are looking for a Sr. UX / UI Manager to lead a multidisciplinary team to deliver world - class consumer shopping experiences. In this role you will work closely with the digital, creative, IT, consumer and brand teams to develop and evolve a vision and strategy for the design system that will elevate the end-to-end customer shopping experience across a variety of touch-points. You will bring rigor to the design system, establish and evangelize the vision with partner teams and champion the adoption of design based thinking.

The Senior User Experience and Interactive Design Manager will lead the research and collection of meaningful human centered insights to fuel design decisions across the shopping journey of our portfolio of Residential brands — from discovery and evaluation of products online to facilitating and driving purchases with our retail partners. The UX/UI team is responsible for defining the UX guidelines and design language (codified in our shopping design system) that enables the team to design on-brand shopping experiences efficiently and at scale.

You will continually work to optimize your team’s process and workflow. You will build and own process to identify and remove blockers to enable great design. You will manage resource allocation based on project priorities and upcoming work. You will set expectations with design, digital and IT partners and handle prioritization for all work that comes through. You will deep dive into project requirements, gaining full understanding of needs for projects that at times may be ambiguous. You will manage communication channels and provide consistent and predictable reports to stakeholders and partners. Our deliverables range from the emotional components of a brand (look, tone and feel, brand identity) to the visual identity (product and package design, digital, video and photo production) for all of our brands.

Job Function:

  • Set a vision and strategy for research within the design team, and bring an element of rigor and play to ethnographic research and observation.

  • Create, maintain, and socialize Digital Design Standards to be implemented across the organization to provide a consistent digital user experience.

  • Effectively communicate creative strategy to influence design solutions.

  • Provide thought-provoking and breakthrough people centered direction to project teams

  • Organize and understand customer data by making findings relevant and impactful through different mediums, and will advocate customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for all the users we’re designing for.

  • Work closely with other insights, innovation, technology, and design teams to integrate research and user validation throughout the design process and ensure an enjoyable user experience is holistically designed.

  • Share ideas and learnings to guide product and innovation heads to ensure projects are well-defined, impactful, and successfully executed

  • Define, lead and grow the Design Research discipline

  • Drive Design-led innovation and Human Centered mindset around the world

  • Attract and hire new design research talent, as well as mentor and support career growth and professional development for existing and new hires.


  • Optimistic: You are positive and always look for the favorable side of a situation.

  • Curious: You have an intense desire to know, understand and grow.

  • Resilient: You adapt. You bounce back and stay calm in the face of crisis.

  • Courage: You are not fearful in the face of stress, conflict or danger. You speak up and take smart risks.

  • Humility: You are modest in the estimate of your own importance.

  • Empathy: You value the feelings, thoughts and attitudes of others.


  • Bachelor’s Degree in Computer Science, Interactive Design, Systems Engineering, Human Computer Interaction or Graphic Design

  • 8+ years of relevant professional experience driving creative strategy and execution for digital products

  • 5+ years of experience working on a consumer facing design system across a variety of mediums.

  • 5+ years of experience leading creative, multi-disciplinary teams

  • Self-starting, flexible, highly organized, detail-oriented, reliable, and able to multi-task and meet tight deadlines

  • Team player with refined leadership skills and ability to positively influence change through solid rationale, supporting data, and diplomacy

  • Proficiency using contemporary design, wire-framing and prototyping tools to solve complex problems and communicate in visually stunning detail

  • Expert knowledge of UX / UI design techniques and tools

  • Expert level experience in HTML, CSS and jQuery and Angular highly desirable

  • Experience using the Adobe Creative Suite including, Illustrator, and Photoshop

  • Experience working in an Agile environment

  • Experience using Agile Project Management tools such as, Jira

  • A strong portfolio of innovative design work that demonstrates industry-leading design and business success

  • Possess a solid understanding of how to leverage design and design research to create change and push ideas to market, such as building new ventures

  • Be highly collaborative and flexible, with the ability to stretch across skill sets and roles dynamically to bridge different parts of the business?

  • Inspire and guide teams through an open sharing of your expertise

  • Possess strong communication and storytelling skills, using various mediums and formats

  • Be able to thrive in an ambiguous and rapidly changing environment.

  • Have the ability to in facilitate and lead workshops or immersive experiences

  • Demonstrate strong analytical and problem-solving skills

Work Shift

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit .

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