Shaw Floors Jobs

Job Title

SIS Account Manager

Position Overview

This position is responsible for acting as single point of contact for annuity clients and managing all aspects of their account service through SIS . This position will report to and coordinate with SIS Business Managers to onboard new accounts and implement service programs in market segments including but not limited to government, retail, corporate, education, healthcare, specified living, and hospitality . This position will respond to needs and manage all operational aspects of assigned accounts and will work with Sales to obtain forecasts and evaluate the performance of accounts .

Responsibilities:

• Serve as single point of contact and manage all operational aspects of an account service program from onboarding to annuity relationship.

• Manage service programs executed through Winbid , E-commerce, and/or wholesale systems and processes.

• Understand all contract or program requirements including pricing, reporting, and/or rebate processes for accounts managed and maintain account database detail.

• Respond to proposal request, define scope of work, identify material and labor needs, negotiate labor costs, respond to estimating needs, prepare formal proposal, coordinate with Customer Service and Transportation to enter and track orders, manage order entry and production schedule, shipping, installation schedules, process payables, invoicing, troubleshooting .

• Manage and maintain blanket inventory at required levels.

• Develop and maintain professional relationships with internal and external customers and partners including end users, suppliers, service providers, sales, contracting officers, and purchasing agents.

• Coordinate with SIS Business Managers and Solutionists, Marketing Support Services, and Sales in responding to RFIs and RFPs, contract negotiation, and contract/pricing renewals or updates.

• Manage compliance from customers with contract terms, conditions and price agreements .

• Travel may be required to build service and maintain relationships.

• Train and mentor Account Coordinator.

• Accountable for problem resolution.

• Ensure timely billing and closing of jobs.

• Understand financial aspects of accounts managed including reconciling project costs, margin movement, and profitability.

• Seek innovative solutions to enhance and improve service programs through SIS.

  Requirements:

• Minimum of high school diploma/GED and 3+ years previous administrative experience required . A two -year degree or appropriate collegiate course work desirable.

• Individuals must possess excellent communication skills , written and verbal, necessary for corresponding with internal and external customers, sales team members, and interdepartmental associates.

• Ability to manage confidential information is required .

• Strong negotiation and conflict resolution skills required .

• Knowledge of the industry and standard practices is beneficial .

• Experience reading blueprints desirable; knowledge of floor covering installation procedures and jobsite conditions desirable.

• Experience dealing with general contractors and GC standard operating procedures is beneficial.

• Individuals must be customer oriented and present themselves in a professional manner . Individual must be detail oriented and able to multi-task while prioritizing tasks to meet deadlines.

• Individuals must be comfortable making high-level decisions and owning responsibility.

• Individuals must be willing to travel and be comfortable in a customer -facing environment.

• Individuals must be proficient in Microsoft Word and Excel, as well as Google docs. PowerPoint experience is beneficial.

• Individuals must be willing to work on special projects as needed .

  Preferred Skills:

• Business and marketing skills are desirable .

• Previous experience in a department is desirable.

• Previous experience managing annuity relationships is desirable .

• Knowledge and experience with the Winbid system or Shaw Integrated Solutions is preferred.

  Competencies:

• Demonstrate Good Judgment

• Innovate

• Execute Action Plan

• Build Trusting Relationships

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex , COREtec , Patcraft , Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com .

If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com