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Shaw Industries Inc Sampling Coordinator in United States

Job Title

Sampling Coordinator

Position Overview

Shaw Contract is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal.

Our Sampling Coordinator will effectively and courteously process incoming and outgoing sample orders. This position is responsible for the coordination of sampling resources to ensure we go above and beyond with customer satisfaction. Our Sampling Coordinator must adhere to company procedures whilst striving to be our customer’s supplier of choice.

What you'll be doing:

  • Process daily orders as per sampling policy for Australia & New Zealand, by either picking and packing products locally, or coordinating orders with International customer service teams with high level of attention-to-detail and clear communication.

  • Follow sample orders to completion; following up on any back-ordered products, keeping team members up to date with expected ETAs, resolving sampling inquiries.

  • Schedule all local deliveries for national distribution by placing bookings in online courier systems or with 3rd party logistics partners, monitoring to ensure items have been delivered successfully.

  • Accept regular deliveries and notify the relevant party of the arrivals.

  • Maintain the sample storage area to ensure there is enough stock as per sampling policy, ordering replenishment where necessary, and taking pride in surroundings to ensure the sampling area is neat, tidy, and well organised.

  • Coordinate monthly sample replenishment or returns for each regional storage shed or showroom, in line with policies and set target levels, as well as ordering and distributing product launch material.

  • Keep all digital systems up-to-date with current inventory levels, sample request information, processed purchase orders/sales orders, and processed invoices in a timely manner.

Position Requirements:

  • High School Certificate, Bachelor's Degree preferred.

  • Minimum of 2 years of experience within a Customer Service environment.

  • Clear, professional and concise communication skills; written and verbal.

  • Proficient adaptable computer skills, experience using an ERP or CRM system is desirable.

  • Must be able to view computer screens, have the ability to enter information using a computer keyboard, and sit for extended periods of time (up to 10 hours).

  • Must be able to bend, reach above one’s head and occasionally lift up to 30 kilos

  • Excellent attention to detail and the ability to prioritise competing tasks to ensure all are completed in a timely manner.

  • Be independent with the ability to effectively work unsupervised.

  • Must adhere to health and safety guidelines, including care of equipment.

Position Competencies:

  • Initiate action

  • Build customer satisfaction

  • Demonstrate good judgment

  • Adapt and change

Work Shift

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit

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