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Shaw Industries Inc Showroom Manager - Dubai - Shaw Contract Flooring in United States

Job Title

Showroom Manager - Dubai - Shaw Contract Flooring

Position Overview

We at Shaw Contract EMEA believe that the ground beneath your feet should have a positive impact on how you live, learn, work, heal and play. We strive for design excellence in everything we do - from conception to production to installation, it is what sets us apart. Shaw Contract EMEA’s range of commercial flooring solutions includes carpet tiles, broadloom, and resilient flooring, with selected ranges manufactured in our facility in the, UK.

The Showroom Manager, Dubai, is a new role which is critical to support our growing presence and activity in the UAE. Our showroom is based in the heart of Dubai’s Design District (d3) and this role, based in d3, represents an opportunity to help Shaw Contract become a leading player in the design community. Establishing a welcoming environment for visitors, arranging and hosting events, and overseeing supplies of samples, materials and collateral will be critical in this role. Along with keeping the premises and displays updated and functioning successfully, the successful candidate will be instrumental in helping with launching products, supporting our sales team and managing the overall administration of the showroom. He/she is practical, social, and highly motivated to manage the multiple demands that come with a fast-paced, innovative and design-centric organisation.

He/she will have a strong attention to detail, be able to handle and prioritise multiple tasks and budgets. The candidate will thrive working in a fast, flexible team environment. Critical to his/her success will be the ability to help provide excellent, all round customer-facing support and understanding the needs of a range of stakeholders. This position, reporting to the Marketing Director/Manager EMEA, will also be an important addition to our MEA team. Some travel in and around Dubai will also be required, and on occasions outside of the city.

Position responsibilities:

  • Maintain the Showroom to provide functional sales and brand platform for the MEA region; this will require support of showroom operations alongside proactive activities.

  • Help to develop and deliver the customer experience with all the Shaw Contract stakeholders.

  • Measure and report performance of related Showroom activities and assess against agreed goals (ROI and KPIs) making recommendations for subsequent activity and budgets.

  • Own the day-to-day management of the Showroom and support responsibilities for Sales, Events and Marketing; including budgets.

  • Support and enhance our sales support activities: information, samples, presentations.

  • Present product to walk-in visitors and provides requested literature and information; present product to scheduled visitors when sales team is unavailable.

  • Provides product and service information to dealers, the A&D community and end users in person and by phone.

  • Work closely with Marketing Manager/Director EMEA in all marketing activity including digital communications and face to face engagement.

  • Assist marketing team in new product launches and showroom product presentations..

  • Distribute details of third party lead generation to sales team and support building and ongoing maintenance of an effective database in line with Shaw Contract GDPR requirements.

Position requirements:

  • 3+ years of industry experience – project management, showroom or customer experience management, B2B marketing or interior design experience.

  • Understands industry language, manufacturer/Installer/dealer structure, the role of A&D in selling process.

  • Organisation skills, accuracy, and great attention to detail.

  • Excellent communication skills.

  • Language skills, command of English is required.

Position competencies:

  • Build Trusting Relationships

  • Build Customer Satisfaction

  • Demonstrate Good Judgement

  • Deliver Compelling Communication

Shaw Contract is more than just a flooring manufacturer. We believe innovative design inspires change. We customize solutions, provide single-source accountability, and remain committed to environmental excellence. As a brand of Shaw Industries, we combine the expertise of the world’s largest carpet manufacturer with the financial stability of a Berkshire Hathaway subsidiary. Shaw Contract provides global consistency through the design, service and sustainability of our products.

Work Shift

Shaw is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination, harassment, and retaliation. It is our policy to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, gender identity, or any other legally protected status.

Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com.

If you need any additional assistance or accommodation or have questions, please contact us at shaw.recruiting@shawinc.com

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